1xlite Privacy Policy

1. Introduction

1xlite ("we," "us," "our," or "1xlite") operates the online casino and sports betting platform accessible at 1xlite.lat. We are committed to protecting the privacy and personal data of all users, including the millions of Filipino players who trust 1xlite with their information.

This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data obtained through your use of the 1xlite platform, website, customer support channels, and any related communications. This Policy is issued pursuant to the requirements of the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.

By registering an account on 1xlite, depositing funds, or otherwise using the platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the 1xlite platform immediately.

2. Data Controller

For the purposes of applicable Philippine data protection law, 1xlite acts as the personal information controller with respect to data collected through the 1xlite.lat platform. This means 1xlite determines the purposes and means of processing your personal data.

Where 1xlite engages third-party service providers to process personal data on its behalf (for example, payment processors, KYC verification providers, and game platform operators), those parties act as personal information processors under 1xlite's instructions and are bound by data processing agreements that require compliance with applicable Philippine data protection standards.

3. Data We Collect

1xlite collects personal data through several channels and in several categories. The specific data collected depends on how you interact with the platform.

Registration & Identity Data:

• Full legal name, date of birth, gender
• Residential address (including city and province)
• Email address and mobile phone number
• Username and encrypted password
• Government-issued ID details submitted for KYC verification (e.g., PhilSys ID number, UMID, passport number, LTO driver's licence number)
• Selfie or photograph submitted for identity verification

Financial Data:

• GCash or PayMaya account number (partial, for return-to-source withdrawal mapping)
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where provided for withdrawal
• Deposit and withdrawal transaction history
• Payment method type and timestamps

Gaming Activity Data:

• Game history, bet amounts, win/loss records, session durations
• Bonus claims and wagering activity
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status)

Technical & Device Data:

• IP address, approximate geolocation derived from IP
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Login timestamps and session activity logs

Communications Data:

• Live chat transcripts and support ticket content
• Email correspondence with 1xlite support
• Voluntary feedback and survey responses

4. How 1xlite Uses Your Personal Data

1xlite processes your personal data for the following purposes:

1. Account creation and management: To register your 1xlite account, verify your identity, maintain your account settings, and enable access to platform features.
2. Service delivery: To operate the casino, sportsbook, bingo, sabong, and crash game services you access through your 1xlite account.
3. Payment processing: To process deposits and withdrawals through GCash, PayMaya, and Philippine bank channels; to comply with return-to-source payment obligations.
4. KYC and AML compliance: To verify your identity and age (21+), assess and monitor transactions for money laundering indicators, and fulfil statutory reporting obligations.
5. Responsible gaming: To apply deposit limits, session timers, loss limits, and self-exclusion periods you configure; to monitor for behavioural indicators of problem gambling and intervene in accordance with responsible gaming obligations.
6. Customer support: To respond to your inquiries, resolve disputes, and maintain records of support interactions.
7. Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, account compromise, bonus abuse, and other prohibited conduct described in the 1xlite Terms and Conditions.
8. Platform improvement: To analyse aggregated usage data (anonymised or pseudonymised) to improve game offerings, platform performance, and user experience.
9. Marketing communications: Where you have opted in, to send promotional offers, bonus notifications, and platform updates. You may opt out of marketing communications at any time via your account settings or by contacting support.
10. Legal compliance: To fulfil obligations under Philippine law, respond to regulatory inquiries, and enforce the 1xlite Terms and Conditions.

5. Legal Bases for Processing

Under the Data Privacy Act of 2012, 1xlite processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil 1xlite's contractual obligations to you as a registered player — including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with Philippine law, including KYC, AML, and responsible gaming regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improvement of services, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. This consent is withdrawable at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

1xlite does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash (Globe Fintech Innovations Inc.), PayMaya (Voyager Innovations Inc.), BPI, BDO, Metrobank, and InstaPay network operators — for processing deposits and withdrawals.
• KYC verification providers: Third-party identity verification services contracted by 1xlite to assist with age and identity verification of Filipino players.
• Game content providers: Licensed game developers (Pragmatic Play, NetEnt, Play'n GO, Evolution Gaming, Microgaming) who receive anonymised session tokens — not personally identifiable information — necessary for game operation.
• Regulatory and law enforcement authorities: Where required by Philippine law, PAGCOR regulatory oversight, court order, or lawful request from law enforcement.
• IT and infrastructure providers: Hosting, cloud storage, and cybersecurity service providers operating under data processing agreements with 1xlite.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

Where data is shared with processors outside the Philippines, 1xlite ensures appropriate data transfer safeguards are in place consistent with NPC requirements.

7. Cookies & Tracking Technologies

1xlite uses cookies and similar tracking technologies on the 1xlite.lat platform. Cookies are small data files stored in your browser that help the platform function correctly and enable certain features.

Categories of cookies used by 1xlite:

• Strictly necessary cookies: Required for platform operation — session authentication, security tokens, and load balancing. These cannot be disabled without breaking platform functionality.
• Functional cookies: Remember your preferences such as language settings, last-visited game category, and responsible gaming tool configuration.
• Analytics cookies: Collect anonymised or pseudonymised data on platform usage patterns to improve performance and user experience. No personally identifiable information is included in analytics data.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use core 1xlite platform features. 1xlite does not use third-party advertising cookies or tracking pixels for behavioural advertising purposes.

8. Data Retention

1xlite retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following retention principles:

• Active account data: Retained for the duration of your 1xlite account and for a period of up to five (5) years following account closure, in compliance with Philippine AML record-keeping requirements under Republic Act No. 9160 (Anti-Money Laundering Act) and its amendments.
• Transaction records: Retained for a minimum of five (5) years as required by applicable financial regulation.
• KYC documents: Retained for the period required by applicable identity verification and AML obligations, typically five (5) years from the date of verification.
• Support communications: Retained for up to two (2) years from the date of the interaction, unless longer retention is required by a pending dispute or regulatory matter.
• Marketing consent records: Retained for the duration of the consent period and for sufficient time thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, 1xlite will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9. Security Measures

1xlite implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction:

• SSL/TLS encryption for all data transmitted between your device and 1xlite's servers.
• AES-256 encryption for sensitive data at rest, including identity documents and payment account references.
• Role-based access controls limiting internal access to personal data to authorised personnel with a documented operational need.
• Multi-factor authentication for administrative access to systems containing personal data.
• Regular security audits and penetration testing of the 1xlite platform infrastructure.
• Incident response procedures aligned with NPC notification requirements in the event of a data breach.

While 1xlite takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own 1xlite account credentials — please use a strong, unique password and enable two-factor authentication.

10. Your Rights Under Philippine Data Protection Law

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 1xlite:

• Right to be informed: The right to know what personal data 1xlite collects about you and how it is used — which this Privacy Policy fulfils.
• Right of access: The right to request a copy of the personal data 1xlite holds about you.
• Right to correction: The right to request correction of inaccurate or incomplete personal data. You can update most account data directly in your account settings.
• Right to erasure ("right to be forgotten"): The right to request deletion of your personal data where retention is no longer legally required. Note that statutory minimum retention obligations may limit the scope of erasure requests.
• Right to object: The right to object to processing of your personal data for marketing purposes. You may opt out of marketing communications at any time.
• Right to data portability: The right to receive a copy of your personal data in a commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe 1xlite has violated your data protection rights.

To exercise any of these rights, contact 1xlite support via live chat or email at [email protected]. We will respond to all data rights requests within 30 days of receipt.

11. Children & Minors

1xlite's platform is strictly restricted to persons aged 21 years and above as required by Philippine law. 1xlite does not knowingly collect personal data from individuals under 21 years of age. If 1xlite discovers that personal data has been collected from a person under 21, the relevant account will be immediately closed and the data deleted, subject to any applicable statutory retention requirements.

If you are a parent or guardian and believe that a minor has registered on or accessed the 1xlite platform, please contact 1xlite support immediately via live chat so we can take prompt remedial action.

12. Third-Party Links

The 1xlite platform does not contain links to external third-party websites. If 1xlite were to provide any such links in the future, this Policy would not apply to those external sites — each third party's own privacy policy would govern the processing of data on their platforms. 1xlite is not responsible for the privacy practices of any third-party service.

13. Changes to This Privacy Policy

1xlite reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform functionality. When material changes are made, we will publish the updated Policy on 1xlite.lat with a revised "Last Updated" date.

Where changes significantly affect your rights or how your data is used, 1xlite will provide advance notice via your registered email address or via a prominent notice within the platform. Your continued use of the 1xlite platform following the publication of changes constitutes your acceptance of the revised Policy.

14. Contact & Complaints

For any privacy-related questions, data rights requests, or complaints regarding 1xlite's handling of your personal data, please contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from within the 1xlite platform once logged in
• Response Commitment: All privacy-related inquiries acknowledged within 48 hours; substantive responses within 30 days

If you are not satisfied with 1xlite's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph. The NPC is the independent government body responsible for enforcing the Data Privacy Act of 2012.